At Cloud 9 Comfort, our goal is to provide a seamless shopping experience from the moment you place your order to the day it arrives at your door. We proudly offer FREE shipping and work hard to ensure every order is processed and delivered as quickly as possible.

Once your order ships, you will receive a confirmation email containing your tracking information. Please note that tracking updates may take up to 24 hours to appear after your package has been shipped.

If you order multiple items, they may arrive in separate packages and at different times. We appreciate your understanding.

Order Processing & Delivery

The delivery timeframe consists of two stages:

Processing Time

Order verification, quality inspection, and packaging.

All orders are processed and submitted for shipment within 1 business day after being placed.

Shipping Time

Once your order has been processed and shipped, delivery times may vary depending on your location.

DestinationAverage Delivery TimeDelivery RangeUnited States6 Business Days3–10 Business DaysCanada6 Business Days3–10 Business DaysHawaii (USA)16 Business Days11–23 Business Days

Shipping Costs

We proudly offer FREE shipping on all orders.

Revised Shipping Address

If you need to update your shipping address after placing an order, please contact us as soon as possible at info@cloud9comfort.com.

Please note that once an order has been processed or shipped, rerouting a package to a different address may incur additional carrier fees. Any such fees will be the responsibility of the customer.

Questions?

If you have any questions regarding your order or shipment, please contact us at:

info@cloud9comfort.com

We are happy to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cloud9comfort.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cloud9comfort.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cloud9comfort.com.

Our insoles are machine washable, up to 2-3 times (varies based on usage). Simply use a cold water gentle cycle then air dry. DO NOT place them in the dryer.

Much like a tire is designed to last based on a certain number of miles, our orthotics are built to last depending on how much you wear them. If you are a highly active golfer and have an active lifestyle, our orthotics will last up to 4-6 months. If you are playing 1-3 times per week, they will last an entire season and then some. 

Simply visit our page here

Simply take the insole that is already in your shoe, lay it on top of the proper orthotic (left over left and right over right), ensure that the heel of both insoles are aligned, take a pair of scissors and trim the Performance Orthotic insole to match the shoe's stock insole and slip right in!

Women's orthotics will range in size from 5-8 but can be tailored down to 4.5 without ruining the integrity of the product. Our mens orthotic sizes 7-9 will cover the remaining larger sizes in women's shoes.

Wearing the Cloud 9 Comfort Performance Orthotic Insole can help improve balance, enhance stability, and reduce stress on the body during daily activities. By promoting proper alignment from the ground up, it helps distribute pressure more evenly across the feet and lower body, which may help relieve discomfort in key joint areas such as the lower back, hips, knees, and ankles.

Many users report increased comfort, reduced fatigue, and improved endurance throughout the day. By supporting the body's natural biomechanics, the Cloud 9 Comfort Performance Orthotic Insole helps you stay active longer with less strain and wear on your body.