Shipping policy
Shipping Policy
At Cloud 9 Comfort, our goal is to provide a seamless shopping experience from the moment you place your order to the day it arrives at your door. We proudly offer FREE shipping and work hard to ensure every order is processed and delivered as quickly as possible.
Once your order ships, you will receive a confirmation email containing your tracking information. Please note that tracking updates may take up to 24 hours to appear after your package has been shipped.
If you order multiple items, they may arrive in separate packages and at different times. We appreciate your understanding.
Order Processing & Delivery
The delivery timeframe consists of two stages:
Processing Time
Order verification, quality inspection, and packaging.
All orders are processed and submitted for shipment within 1 business day after being placed.
Shipping Time
Once your order has been processed and shipped, delivery times may vary depending on your location.
| Destination | Average Delivery Time | Delivery Range |
|---|---|---|
| United States | 6 Business Days | 3–10 Business Days |
| Canada | 6 Business Days | 3–10 Business Days |
| Hawaii (USA) | 16 Business Days | 11–23 Business Days |
Shipping Costs
We proudly offer FREE shipping on all orders.
Revised Shipping Address
If you need to update your shipping address after placing an order, please contact us as soon as possible at info@cloud9comfort.com.
Please note that once an order has been processed or shipped, rerouting a package to a different address may incur additional carrier fees. Any such fees will be the responsibility of the customer.
Questions?
If you have any questions regarding your order or shipment, please contact us at:
We are happy to help.